Privacy Policy | Richville Casino

Information we may collect

When you visit the website, register an account, use our services or contact support, we may collect information that identifies you or relates to your activity. The type of information collected depends on how you interact with Richville Casino and the services you use. We try to limit collection to information that is relevant to the purposes explained in this policy.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and other information you provide during registration or while managing your account. We may also record communications with customer support, including the content of questions, complaints and requests, so that we can respond properly and maintain an accurate service history.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification documents or related information. This can include information shown on identity documents, evidence of address and other details needed for account checks. Verification information may be reviewed using internal processes or suitable service providers. It may also be used to identify unusual activity, prevent fraud and support safer gambling controls.

Payment and transaction records

We may handle records about deposits, withdrawals, gaming activity, account balances and other transactions. Payment information may be processed through payment providers. We may receive transaction results and limited payment details needed to confirm, reconcile or support a transaction. We do not intend to collect more payment information than is required for the relevant payment process.

Device, usage and cookie data

When you use the website, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and interaction details. We may also use cookies and similar technologies to remember preferences, support account functions, help keep the website secure and understand how the website is used.

How we use information

Richville Casino may use personal information for the following purposes, depending on the circumstances and the information involved:

To create, operate and maintain your player account.
To provide website features, gaming services, account tools and customer support.
To process deposits, withdrawals and other account transactions.
To confirm identity, age and account information where checks are required.
To detect, investigate and prevent fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
To protect the security, availability and integrity of the website, systems and player accounts.
To meet legal, regulatory, tax, accounting and record-keeping obligations that apply to the service.
To respond to questions, complaints, disputes, technical issues and data requests.
To monitor service performance, analyse usage and improve website design, features and communications.
To send service messages, including security alerts, account notices and information needed to administer your account.
To send promotional or marketing communications where permitted and where you have provided any consent that may be required.

Where information is used for marketing, you can choose not to receive promotional communications. Service and security messages may still be sent when they are necessary to operate or protect your account. You can usually follow the unsubscribe instructions in a marketing message or contact us using the details in the data rights section of this policy.

Legal grounds and reasonable use

We may handle information because it is needed to provide a service you request, to take steps connected with an account or transaction, to comply with an applicable legal obligation, to protect our legitimate operational and security interests, or where you have given consent. If consent is used as the basis for a particular activity, you may withdraw that consent, although this will not affect processing that was lawful before withdrawal or processing that can continue on another permitted basis.

Sharing, security and retention

We may share relevant information with carefully selected providers that help us operate the website and support players. These providers may include payment processors, identity and verification services, technology and hosting providers, customer support tools, security services, professional advisers and other suppliers involved in delivering or protecting the service. Providers should only use information for agreed purposes and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to prevent or investigate fraud, protect players or the public, enforce website terms, resolve a dispute, respond to a lawful request or meet a legal obligation. If Richville Casino is involved in a business change, information may be transferred as part of that change where permitted and subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff procedures. No online service can guarantee complete security, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including providing services, resolving issues, maintaining business records, protecting the website and meeting legal or compliance obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

International handling

Depending on the services and providers used, information may be accessed or processed in countries outside Australia. Where this occurs, we aim to use appropriate safeguards and require service providers to protect information in a manner consistent with their obligations. By using the website, you acknowledge that information may be handled across borders where necessary for the purposes described in this policy.

Your choices, cookies and data rights

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for login, security, navigation and core account functions. Others may help remember preferences, measure website use or support relevant communications. If you block or delete cookies, some website features may not work as intended. You can manage, block or remove cookies through your browser settings. Your browser may also provide tools for controlling cookies when you visit individual websites.

Exercising your data rights

Subject to applicable requirements and reasonable verification, you may ask us to access the personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that is no longer needed or can lawfully be removed. You may also withdraw consent to marketing communications. Some requests may be limited where information must be retained, where removal would affect legal or security obligations, or where we need to protect the rights of another person.

To make a privacy or data request, email support@richvillecasino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable information to verify your identity before releasing, changing or deleting personal information. We aim to respond within a reasonable timeframe and may explain if a request cannot be completed in full.

Keeping your information accurate

You should keep your account information accurate and up to date. If your details change, use the available account tools or contact support. Accurate information helps us provide services, complete verification, process transactions, communicate with you and meet our security and legal responsibilities.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or information-handling practices. The updated version will be made available on the website and will apply from the date shown with the update. We encourage players to review this page periodically. If a change is significant, we may provide additional notice where appropriate.

If you have questions about this Privacy Policy or how your information is handled, please contact support@richvillecasino.wtf. This policy should be read together with the website's other applicable terms and notices.