Responsible Gaming

At Richville Casino, gambling should be an enjoyable form of entertainment, never a way to solve financial problems or cope with difficult feelings. Responsible gaming means understanding the risks, setting personal limits and making informed decisions before, during and after play. This page provides general information to help players in Australia keep gambling within safe and manageable boundaries.

Richville Casino operates under two licences: one issued by the Curaçao Gaming Control Board (licence OGL/2024/112/0974) and one issued by the Comoros AOFA (licence ALSI-202412042-FI2).

Keep gambling enjoyable and under control

Gambling involves risk, and there is no guaranteed way to win. Games are designed so that outcomes are uncertain, and past results do not predict future results. A win does not mean that another win is more likely, while a loss does not create an obligation or opportunity to keep playing. Treat every wager as entertainment spending rather than as an investment, income source or solution to money concerns.

Before you start, decide how much time and money you are comfortable spending. Only use money that is available after essential expenses, regular commitments and other priorities have been covered. Once your chosen limit has been reached, stop playing. Do not increase your budget because you are winning, losing or feeling emotional.

Set a gambling budget for each session and for a longer period, such as a week or month.
Set a time limit and take regular breaks away from gambling activities.
Keep gambling funds separate from money needed for rent, bills, food, savings or family responsibilities.
Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
Avoid gambling when you are upset, tired, stressed, affected by alcohol or other substances, or trying to escape personal problems.
Never chase losses by increasing stakes or continuing after your planned limit has been reached.
Remember that free bets, promotions or other offers still involve risk and should not change your personal limits.

It can also help to keep a personal record of deposits, wagers, withdrawals, time spent playing and your overall results. Looking at the full picture can be more accurate than focusing on occasional wins. If gambling stops feeling enjoyable or begins to affect your finances, relationships, work or wellbeing, take a break and consider seeking support.

Recognise signs of gambling harm

Gambling harm can develop gradually. A person may continue gambling even when it causes financial, emotional, social or practical problems. You do not need to wait for a crisis before asking for help. Speaking with someone early can make it easier to regain control.

Warning signs may include

Spending more time or money gambling than you intended.
Frequently thinking about gambling or planning the next session.
Feeling restless, irritable or uncomfortable when trying to stop or reduce gambling.
Increasing the amount or frequency of wagers to achieve the same excitement.
Returning to gamble after a loss to try to win the money back.
Hiding gambling activity, deposits, losses or account information from family or friends.
Borrowing money, missing payments or experiencing financial stress because of gambling.
Using gambling to manage sadness, anxiety, loneliness, boredom or other difficult feelings.
Missing work, study, social activities or family responsibilities.
Arguing with people close to you about gambling or withdrawing from them.
Feeling guilty, hopeless or distressed after gambling, while continuing to play.

If any of these signs feel familiar, stop and review your gambling. Consider using account restrictions or self-exclusion, and seek independent help from a qualified support service. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an appropriate crisis service in Australia without delay.

Tools to help you stay in control

Richville Casino may make safer-gambling tools available through your account or customer support processes. The tools and options available can depend on the service, account features and applicable requirements. Please review the information provided within your account and use the option that best matches your needs.

Deposit limits can help restrict the amount added to your account over a selected period.
Wagering or spending limits can help control the amount used for gambling.
Time reminders can prompt you to review how long you have been playing.
Session breaks can provide a short pause from gambling activity.
Temporary account breaks can help you step away for a chosen period.
Self-exclusion can restrict access to gambling for a longer period when you need stronger support.
Marketing and promotional preferences can help reduce messages about gambling offers.
Account history and activity records can help you review deposits, wagers, withdrawals and playing time.

Choose limits before gambling rather than after a loss or during an emotional moment. Make them realistic and do not remove or increase them simply to continue playing. If you are unsure which option to use, pause your gambling and ask the available support team for general guidance. Account tools are intended to support responsible decisions, but they do not replace personal judgement or professional assistance.

Self-exclusion is a serious step for anyone who wants to stop gambling. During a self-exclusion period, do not attempt to create another account or use another person's account. Protect your login details and ask trusted people to support your decision if that would help. If you share a device or payment method, take reasonable steps to prevent easy access to gambling services.

Support, age and personal responsibility

If gambling is affecting you or someone close to you, confidential support from an independent gambling-help organisation can provide information, counselling and practical strategies. Support may be available by telephone, online chat, web resources or face-to-face services in Australia. Search for a recognised Australian gambling support service through an independent source, or speak with a doctor, counsellor or other qualified health professional.

You can also speak with a trusted friend or family member. Sharing what is happening may reduce isolation and create practical accountability. You may ask someone you trust to help review your budget, monitor gambling access or support you while you take a break. If another person's gambling is affecting you, support is available for family members and friends as well as for the person gambling.

Gambling is intended for adults only. You must not allow a person under the applicable legal age to access or use your account. Keep passwords, devices and payment methods secure, and do not permit anyone else to gamble through your account. If you believe a minor has accessed gambling services, stop the activity and contact the available support channel so the matter can be reviewed.

Responsible gaming is a shared responsibility. Richville Casino provides information and may provide tools designed to support safer play, while each player must make informed choices and follow the applicable account terms. No tool can remove the inherent risk of gambling. If gambling is no longer affordable, enjoyable or voluntary, stop playing and seek help as soon as possible.