Contact Richville Casino

If you need help with your Richville Casino account or have a question about our services, please contact support@richvillecasino.wtf. Our support team can assist with common account, payment, technical and responsible gambling enquiries. To help us review your request efficiently, provide clear information about the issue and avoid sending sensitive payment details unless they are specifically requested through an approved process.

Richville Casino operates under two licences: one issued by the Curaçao Gaming Control Board (licence OGL/2024/112/0974) and one issued by the Comoros AOFA (licence ALSI-202412042-FI2).

How to get in touch

For assistance, email support@richvillecasino.wtf. Please use the email address linked to your account where possible, as this can help us confirm your request and provide relevant assistance. Include enough detail for the support team to understand what has happened and what outcome you need.

What to include in your message

Your account email address or username
A short, clear description of the issue or question
Relevant dates, transaction references or error messages, where available
Screenshots if they help explain a technical problem or display an error

You can contact the team about account access, identity or account verification questions, deposits and withdrawals, bonus terms, technical problems, or responsible gambling requests. If your enquiry concerns responsible gambling, say so clearly in your message so it can be directed appropriately.

Support requests are generally reviewed in the order they are received. You will usually receive a reply within 24 hours, although more complex enquiries may require additional review. Sending one complete message with the relevant information can help avoid delays. Please do not send passwords or full card numbers by email.