Richville Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use the Richville Casino website and related services. Please read them carefully before creating an account, depositing funds, playing games or using any promotional feature. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, services or promotions.

Richville Casino operates under two licences: one issued by the Curaçao Gaming Control Board (licence OGL/2024/112/0974) and one issued by the Comoros AOFA (licence ALSI-202412042-FI2).

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Richville Casino in relation to your use of the website and its available services. If you do not agree with any part of these terms, you must not use the website or open an account. You should also review any linked policies, including the Privacy Policy and Responsible Gambling information, as they may apply to your use of the site.

Richville Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the website, improvements to security, or changes to available services. The updated version will apply from the time it is published, unless a different commencement date is stated. You are responsible for checking the current terms before continuing to use the website.

The website is intended for people who are legally permitted to participate in online gambling in their place of residence. You must not access or use the website where online gambling is unlawful or restricted. You are responsible for understanding and complying with the laws that apply to you.

You must be of the minimum legal age required in your jurisdiction.
You must provide accurate, current and complete information when registering.
You must use the website only for lawful purposes.
You must not allow another person to use your account.
You must follow any game-specific rules and instructions shown on the website.

2. Accounts, identity and security

Some services may require you to create and verify an account. You may be asked to provide information or documents to confirm your identity, age, location, payment method or source of funds. These checks help support the security of the platform, prevent fraud and comply with applicable obligations. Access to some features may be limited until required checks are completed.

You must keep your account information accurate and notify Richville Casino if any important details change. You are responsible for keeping your login information confidential and for activity carried out through your account, except where the activity results from a security issue that you have promptly reported. Do not share passwords, verification codes or other security information with another person.

Only one personal account may be permitted unless Richville Casino expressly allows otherwise. You must not create accounts using false details, impersonate another person, operate an account for someone else, or use another person's payment method without proper authorisation. Accounts may be reviewed, restricted, suspended or closed where information cannot be verified or where these terms may have been breached.

You must tell Richville Casino as soon as possible if you believe your account has been accessed without permission, your login details have been lost, or unusual activity has occurred. You may be asked to complete additional security steps before access is restored.

3. Deposits, withdrawals and play

Deposits must be made using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to availability, verification, minimum or maximum transaction values, and additional conditions displayed at the time of use. Richville Casino may decline, delay or reverse a transaction where required for security, compliance, technical or operational reasons.

You should only deposit money that you can afford to lose. Gambling is a form of entertainment and does not provide a guaranteed way to make money. You remain responsible for checking your balance, transaction history and play activity. If you notice an error or an unauthorised transaction, report it promptly through the available support channel.

Withdrawal requests may be subject to identity, account and payment verification. Funds may be returned to an appropriate verified payment method, and the process may depend on the method selected, security checks and other operational requirements. Any applicable transaction conditions will be shown on the website or during the relevant request. Richville Casino does not guarantee a particular processing timeframe unless expressly stated.

Games are offered subject to their displayed rules, availability and technical operation. You should read the rules for each game before playing. A game result recorded by the website's systems will generally be treated as final, except where there is a clear technical error, malfunction, fraud or other circumstance requiring investigation. If a game or transaction is affected by a material error, Richville Casino may take reasonable steps to correct the issue.

You must not use stolen funds, fraudulent payment details or unlawful proceeds.
You must not attempt to manipulate, disrupt or exploit a game, account or payment process.
You must not use automated software, bots or other tools to gain an improper advantage.
You must not engage in collusion, cheating, chargeback abuse or other dishonest conduct.
You must not place bets or play on behalf of another person.

4. Promotions, responsible gambling and account closure

Promotions, bonuses, rewards and special offers may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry, wagering conditions, game restrictions, maximum values and any other relevant limits. You should read the specific promotion terms before accepting or using an offer. If there is a conflict between these general terms and a promotion's specific terms, the specific terms will generally apply to that promotion.

Richville Casino supports informed and responsible gambling. Set personal limits that suit your circumstances and do not gamble to recover losses. Take regular breaks and avoid gambling when affected by alcohol, medication, stress or other factors that may affect your judgement. If gambling is no longer enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek help from an appropriate support service.

You may request account restrictions, a temporary break or account closure through the available account or support process. A request may be subject to reasonable verification steps. Once an account is closed or restricted, you must not attempt to bypass the restriction by creating or using another account. Any remaining balance or pending transaction will be handled in accordance with applicable requirements and the relevant account circumstances.

Suspension and termination

Richville Casino may suspend, restrict or close an account where it reasonably considers that a user has breached these terms, provided inaccurate information, created a security or compliance concern, used the website unlawfully, or engaged in fraud, abuse or unacceptable conduct. Action may also be taken where required by law or where continued access could harm the user, the platform or another person. Where appropriate, information may be retained or disclosed to relevant parties in accordance with applicable law and the Privacy Policy.

5. Website use, liability and contact

You must use the website responsibly and must not interfere with its operation. This includes not introducing malicious code, attempting unauthorised access, copying or scraping content without permission, bypassing security controls, or using the website to distribute unlawful, harmful or misleading material. Website content is provided for general information and may change without notice.

Richville Casino will take reasonable steps to maintain the website and protect users, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, internet services, device issues, software faults, security events or circumstances outside reasonable control. You are responsible for using a suitable device, connection and security software when accessing the website.

To the extent permitted by law, Richville Casino is not responsible for loss arising from misuse of an account, inaccurate information supplied by you, interruptions outside reasonable control, unsupported devices, unauthorised access caused by your failure to protect login details, or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights and protections available to you. If you have a question, complaint or concern about these terms, your account or a transaction, please use the contact or support options displayed on the Richville Casino website. Do not include sensitive payment details unless they are specifically requested through a secure process.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to operate. A failure to enforce a term immediately does not mean that the term has been waived.