Cookies Policy | Richville Casino

1. What are cookies?

Cookies are small text files that a website may place on your computer, phone, tablet or other device when you visit. They allow the website to recognise a device and remember certain information about a visit. Cookies can help a website operate correctly, remember preferences and understand how visitors use its pages.

Some cookies are placed directly by the website you are visiting. These are commonly called first-party cookies. Other cookies may be placed by service providers that support functions such as website security, analytics, content delivery, advertising or customer support. These are commonly called third-party cookies.

Cookies may be session cookies or persistent cookies. Session cookies are temporary and are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The period may vary depending on the purpose of the cookie and the settings applied to it.

Richville Casino may also use technologies that work in a similar way to cookies, including pixels, tags, software development kits, local storage and device identifiers. In this policy, the term cookies includes these similar technologies where appropriate.

2. How Richville Casino uses cookies

Cookies may be used for several different purposes. The specific cookies used may change as the website, services, security requirements and technology develop. Cookies may be used to:

Enable core website functions, including page navigation, account access and secure sign-in processes.
Maintain a session while you move between pages and help ensure that information is displayed consistently.
Remember choices you make, such as language, region, display or other settings.
Support responsible access controls and help apply account, age and location checks where these are required.
Protect the website, accounts and services against fraud, unauthorised access, automated abuse and other security threats.
Identify errors, monitor performance and help keep the website available and functioning as intended.
Understand how visitors use the website, including which pages are viewed and how users move through the site.
Measure the effectiveness of website content, campaigns and communications where relevant permissions have been provided.
Deliver relevant website content and help limit repeated advertising or promotional messages where applicable.
Produce aggregated reports and statistics that assist with improving website design, services and customer experience.

Strictly necessary cookies

Strictly necessary cookies support functions that are essential for the website to operate or for a service you have requested. They may be used for security, session management, load balancing, fraud prevention, account functions and privacy preference storage. These cookies cannot usually be disabled through the website preference tool because the website may not work properly without them. You may still be able to block them through your browser, but doing so can prevent access to some features.

Preference and functionality cookies

Preference and functionality cookies remember information that makes the website easier to use. For example, they may remember selected settings or help provide features that you have requested. If these cookies are disabled, some preferences may need to be entered again and certain features may be less convenient or unavailable.

Analytics and performance cookies

Analytics and performance cookies help Richville Casino understand how the website is used. The information may include pages visited, approximate usage patterns, browser type, device information and technical events such as loading errors. This information is generally used in aggregated or otherwise protected form to assess performance and improve the website. Analytics cookies are not intended to identify you personally unless this is permitted under applicable privacy requirements and relevant information has been provided.

Marketing and advertising cookies

Where used and where required, marketing or advertising cookies may help measure communications, show content that is more relevant to your interests, or understand whether a campaign has reached its intended audience. These cookies may be provided by Richville Casino or by third-party service providers. They may use information about your browser or device and your interaction with online content. You can usually refuse these cookies through the cookie preference tool or your browser settings.

3. Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject optional cookies or select categories individually. Your choices may be stored in a cookie so that the preference notice does not need to be shown repeatedly. If you clear your cookies, change browser settings or use another device or browser, you may be asked to make your choices again.

You can also manage cookies through the settings in your internet browser. Most browsers allow you to view, delete, block or restrict cookies, and to receive a warning before a cookie is stored. Browser controls differ between providers, so you should refer to the help or settings information for the browser and device you use.

Blocking all cookies may prevent the website or account services from operating correctly.
Deleting cookies may remove saved preferences and require you to sign in or make selections again.
Cookie controls usually apply only to the browser or device where they are set.
Opting out of marketing cookies does not necessarily mean that you will see no advertising; it may mean that advertising is less relevant to you.
Some third-party services may provide their own privacy or opt-out controls, which operate separately from Richville Casino's website settings.

You may also be able to limit certain forms of tracking through mobile operating system settings or privacy tools. These controls do not always prevent every technology from operating and may affect other functions on your device. Richville Casino cannot guarantee that browser, device or third-party controls will work in every situation.

Consent and necessary access

Where consent is required by applicable law, optional cookies will be used only after the relevant choice has been provided. You may withdraw or change consent at any time using the available preference controls, subject to the technical operation of the website. Cookies that are necessary for security, access, communications or a service you have requested may continue to operate because they are required to provide that service or meet legal and operational obligations.

4. Third-party services, privacy and policy changes

Richville Casino may use third-party providers to support website hosting, security, analytics, communications, payments, customer support, identity or age verification, fraud prevention and other online functions. These providers may place or access cookies and similar technologies when delivering their services. Their use of information may be governed by their own privacy policies and terms. You should review those policies where appropriate, particularly if a third-party service is accessed directly.

Cookie information may be combined with other technical or account information where this is necessary for security, service delivery, legal compliance, reporting or website improvement. Richville Casino handles personal information in accordance with its Privacy Policy and applicable Australian privacy requirements. The website may also contain links or integrations that take you to services operated by other organisations. Richville Casino is not responsible for the cookie practices of websites it does not operate.

Cookies may be used to help maintain the security and integrity of gambling services. They do not remove your responsibility to keep account details confidential, use suitable device security and follow the applicable account and responsible gambling requirements. If you believe that your account or device has been accessed without authorisation, follow the relevant security and account support process made available through the website.

This policy may be updated from time to time to reflect changes in technology, website features, legal requirements, third-party services or the way cookies are used. When changes are made, the updated version will be published on this page with a revised date where appropriate. Continuing to use the website after an update may mean that you have read the revised policy. If a new consent choice is required, it will be requested through the available website controls.

If you have questions about this Cookies Policy or wish to exercise a privacy right, use the contact or privacy request method made available on the Richville Casino website. No specific contact details are included in this policy because the available contact method may change.